Head of IT Infrastructure and Client Services Section

Société : European Directorate for the Quality of Medicines & HealthCare

La mission de la Direction européenne de la qualité du médicament & soins de santé (EDQM) est de contribuer à la protection de la santé publique en collaborant avec une communauté internationale d’expert·es et de parties prenantes. Pour ce faire, elle promeut l’accès à des médicaments et soins de santé sûrs en élaborant des normes de qualité qui constituent des références scientifiques reconnues dans le monde entier. Les normes relatives aux médicaments et à leurs ingrédients, produites par l’EDQM et compilées dans la Pharmacopée Européenne, sont juridiquement contraignantes dans les 39 États membres du Conseil de l’Europe et sont également largement utilisées dans les secteurs de la santé humaine et animale au plan mondial. L’EDQM joue, par ailleurs, un rôle essentiel en matière de transfusion sanguine, de transplantation d’organes, de tissus et de cellules, ainsi que dans l’élaboration de normes relatives à la santé des consommateurs et consommatrices, notamment en ce qui concerne les cosmétiques et matériaux destinés à entrer en contact avec des denrées alimentaires.

Description du poste

Head of IT Infrastructure & Client Services Section
Grade: A1/A2
Salary: from € 4 925 (A1) and € 6 293 (A2) per month (net)
Location: Strasbourg (France)
Reference: 1436/2026
Deadline for applications: 3 August 2026

We are looking for an experienced Head of IT Infrastructure & Client Services to lead our Infrastructure, Client Services and DevOps teams (around 12 people). In this key management role, you will ensure the reliability, security and performance of our IT environment while driving modernisation, automation and digital transformation initiatives.

Your main responsibilities will include:
• Lead and manage IT infrastructure, cloud services (Azure, Microsoft 365), client services and DevOps operations.
• Ensure secure, reliable and high-performing server, network and cloud environments.
• Oversee identity and access management, business continuity, backups and disaster recovery.
• Drive service excellence through efficient Service Desk operations, user support and continuous improvement.
• Lead DevOps and automation initiatives, including CI/CD pipelines, observability and platform optimisation.
• Promote the adoption of sustainable, secure and innovative open-source solutions.
• Monitor service performance through KPIs, SLAs and IT service management best practices (ISO 20000).

If you meet the eligibility criteria and are a citizen of one of the 46 member States of the Council of Europe, please submit your application using our online recruitment website and click here to find out why you should join the EDQM.

Profil recherché

You must have:

a higher education degree or qualification equivalent to a Master’s degree (2nd cycle of the Bologna process framework of qualifications for the European Higher Education Area) in IT;
at least five years’ experience in IT infrastructure management or in one of the other fields related to the post;
proficiency in operating server (Windows, VmWare, open source), network and cloud (Azure, M365) environments, in particular concerning security, service continuity, backups and management of identities and accounts;
experience managing IT projects, good knowledge of relevant processes, such as those relating to ITIL practices or ISO 20000;
a very good knowledge of one of the two official languages of the Council of Europe (English or French) and basic knowledge of the other or ability to learn it.
You must also:

be a citizen of one of the member states of the Council of Europe and fulfil the conditions for appointment to the civil service of that state;
have discharged any obligation concerning national service (military, civil or comparable);
not be the parent, child, stepchild or grandchild of a serving staff member of the Council of Europe;
be under the age of 65 years.
Your application must demonstrate to what extent you have the competencies listed below. To help you doing so, feel free to consult our competency framework.

Key competencies
Managerial - Vision and Strategic Insight
Managerial - Management of teams
Operational - Analysis and problem solving
Interpersonal - Communication
Professional and technical expertise:
ability to lead IT Support and Service Desk operations, monitor SLAs and KPIs, manage incidents, changes, and problems, and drive continuous service improvement.
knowledge of digital sustainability, eco-design principles, and IT equipment lifecycle management.