Product specialist intern

Société : Bigblue Online merchant logistic

Start-up fondée en 2018 par Timothée Dumain (CEO), William Meunier (COO) et Mathias Griffe (CTO), Bigblue est une plateforme qui permet aux e-commerçant d’offrir la meilleure expérience de livraison à leurs clients.
En gérant la logistique des marques de façon intelligente et éco-responsable et en leur permettant de personnaliser la livraison, Bigblue s'érige comme l’alternative évidente à Amazon.
Depuis 2018 nous avons levé plus de $18M, ouvert des bureaux à Paris 🇫🇷, Madrid 🇪🇸 et Londres 🇬🇧 et nous sommes aujourd’hui plus de 80 Bigbluers.
Notre équipe produit, composée d’ingénieurs ex-Apple, Datadog, Criteo ou encore Vimeo, améliore et renouvelle chaque jour l'application en y ajoutant de nouvelles fonctionnalités.

Nos valeurs : 🚀 Unlimited growth | 💯 Excellence | 🎯 Impact | 💡Pragmatism

Le produit est au coeur de la stratégie

Description du poste

This position is transversal and hands-on. You will discover all the facets of our product and learn new skills. It is a great place to grow into the product sphere.

Role:
Capture product feedback, investigate people's issues, and identify solutions. Work with Product Managers to prioritise these solutions and get them implemented with Designers and Engineers
Create documentation and build training content to help drive go-to-market of the products
Provide technical insights internally and to Bigblue's clients. We allocate you time to develop technical expertise. You become the go-to person when it comes to the technical understanding of our systems.
Ensure that bugs are being escalated and triaged
Communicate pedagogically with the team to improve their knowledge and tech-savviness

🕶 Bonus:
Work experience - No previous experience is required but past experience in a cross-functional role in technology, support, or operations is a plus
Programming - Experience with software engineering and programming, or software tools (inspector, Google Cloud logs, Postman, etc.) are an asset. If you carry an interest in tech, the mission can include the development and maintenance of our tools and software
Data Analysis - Ability to analyze product data and manipulate databases (SQL) to prioritize feedback is a plus
Spanish communication skills

Benefits:
Early-stage well-funded company
Innovative engineering and product culture
Room for learning. At Bigblue, we take learning very seriously: you will have the room to improve your skills and expertise in web technologies.
Brand new offices in Paris (near Opera)
We are a team of foodies. Twice per week, we cook lunch. By the team for the team!
Macbooks are our standard, but we’re happy to get you whatever equipment helps you get your job done

Thank you for considering joining Bigblue! We look forward to hearing from you

Profil recherché

Requirements:
Education - Gap year or Final year of Master Degree from an engineering school (or equivalent)
Eager to learn - You are excited to discover new scopes and learn new technologies
Ever curious & Embrace complexity - You have a habit of digging deep to understand how things really work
Problem-solver - You thrive to find solutions to people's problems
Communicator - Excellent writing and summarising skills. As you will work with Bigblue's transversal teams, you make sure everyone understands complex situations and you build strong relationships with the different teams.
Languages - Strong English and French communication skills - written & oral - to engage with all team members and merchants. We indeed have warehouses in France, Spain and in the UK.

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